General terms and conditions

  1. Unless otherwise expressly agreed by both parties, only the general and specific terms of the present quote, order form, delivery note, or invoice apply.
  2. Every order must have a minimum of €150, or a penalty of €50 will be charged.
  3. Any complaint related to services provided, purchase, or rental must reach us by registered mail within eight days of receiving the invoice, or it will be nullified.
  4. For any unconfirmed repair request, a flat fee of €60 per machine/tool will be charged for the inspection.
  5. Our offers are made for informational purposes only and are not binding. The prices indicated have their validity specified on each offer. No order can be canceled without our written consent. In the event of cancellation, a flat fee of 20%, with a minimum of €150, is due.
  6. The rental takes effect upon receipt of the equipment by the customer. The equipment is under the customer’s responsibility, who assumes the costs. At the end of the rental, the customer bears the return shipping costs (unless otherwise specified). The rental ends once the equipment is received at our workshops. An inspection will be carried out, and any defects, breakages, or losses will be charged to the customer. Any delay in delivery will be charged to the customer in the duration calculation (day, week, month).
  7. Our goods travel at the customer’s risk, peril, and expense.
  8. No compensation can be claimed in the event of delays in the supply or delivery of goods.
  9. The buyer is required to inspect the goods both qualitatively and quantitatively upon receipt. Any claim, to be valid, must be made in writing within 48 hours of taking possession of the goods. In the absence of the buyer at the time of delivery, only the delivery note will serve as proof of the goods delivered.
  10. In case of a dispute, Belgian law applies, and only the courts of Brussels, specifically the justice of the peace of the 1st district, have jurisdiction.
  11. Invoices are sent upon delivery of the goods and payable within thirty days unless otherwise specified. The delivered goods remain the property of FIRST BOLTING until full payment of the invoice.
  12. In case of non-payment, a first reminder will be sent. Subsequently, in accordance with Belgian economic law, if the invoice is not paid within the agreed timeframe, late fees or legal interest may be applied.
  13. The return of non-compliant equipment must be made within a maximum of 10 days. Beyond this period, the equipment will be definitively charged to you.